Ordering Info

EU EUROPEAN CUSTOMERS

Front Rank will be deducting the UK VAT from orders being dispatched to European destinations, our website’s online ordering system will automatically make the calculation.

Any import duties, clearance fees and taxes set by the destination country must be paid by the receiving customer prior to delivery and paid in the destination country.

The customer and not Front Rank Figurines will be responsible for any duties, clearance fees and/or taxes levied at the point of entry into the destination country.

Front Rank does not have any information for specific European countries regarding duties/taxes and how the customer pays them.

MAXIMUM ORDER CAP

To enable us to process as many orders as possible for as many customers as possible our maximum GOODS order value is set at a maximum £300.00.

You can place an order by any of the following methods:

Discounts

10% OFF figurines values £175.00 and over.

This discount applies to all our figurines including our Battalion and Special Deal packs (excluding S&H cost).

Customers outside UK : Discount is calculated on the basket subtotal excluding VAT.

Shipping and handling rates

The shipping and handling rate is calculated on the order value before any applicable discount or VAT is deducted.

Rates for U.K. and BFPO

S&H is a minimum of £5.00, then 13% to a maximum of £12.00

Rates for Overseas

EUROPE EU: Cost of S&H is 20%, minimum S&H cost is £10.00 (Currently all EU orders are sent tracked)
USA and CANADA: Cost of S&H is 30%, minimum S&H cost is £10.00
AUSTRALIA, NEW ZEALAND and REST OF WORLD: Cost of S&H is 30%, minimum S&H cost is £10.00

S&H is calculated on VAT inclusive retail price for all countries.

Customers and not Front Rank Figurines are responsible for any applicable duties and/or taxes levied at the point of entry into the destination country.

Front Rank always records the true value on Customs and shipping documentation as it is a legal requirement.

We reserve the right to change our shipping and handling rates without notice.

Method of dispatch

UK orders weighing less than two kilograms are dispatched using Royal Mail. UK orders weighing over two kilograms the order is dispatched using Parcelforce Express 48 hour service which is a tracked service and a signature is required on delivery.
Overseas orders weighing less than two kilograms are dispatched Airmail Royal Mail. Overseas orders weighing over two kilograms orders are dispatched using Parcelforce and their linked handlers, it is a tracked service and requires a signature on delivery.

Methods of payment

Front Rank only accepts card payments made online through our website which are processed by Sagepay (Opayo). We do not take card details over the phone or by email.

Credit or Debit card payments made on this website will be by processed in pounds sterling (credit/debit cards sales will be charged in your local billing currency by your card provider). Credit or Debit card transactions via this website will be processed by our payment solution provider (PSP) Sage Pay who perform industry-standard Address Verification System (AVS) and Card Verification Value (CVV) checks to prevent credit card fraud. More information on Sage Pay (Opayo) can be found at http://www.sagepay.com. Any payment details processed by Sage Pay (Opayo) will not be seen by us or stored on our server.

Payment by PayPal, please refer to your account parameters. Any payment details processed by PayPal will not be seen by us or stored on our server. Orders will only be sent to the address confirmed on the Paypal account.

Please refer to our Privacy policy about how we use personal information.

We accept the following credit cards:

You can send a Cheque which must be drawn in UK Pounds Sterling and made payable to Front Rank Figurines Ltd. Cheques will be cleared before goods are dispatched.

We do not accept Postal orders as payment.

Goods will not be shipped unless payment is received in full, including delivery charges.

Prices

All prices displayed on the website are quoted in UK Pounds Sterling and are inclusive of VAT which may be payable by you. Vat is charged at the current UK government set rate.

Vat is deducted for deliveries made to countries outside of the UK.

Customers and not Front Rank Figurines are responsible for any applicable duties and/or taxes levied at the point of entry into the destination country.

Front Rank Figurines Ltd reserves the right to change our prices without prior notice.

Product information

Our figurines are made of white metal and are supplied unpainted and un-assembled if not cast as a single piece.

All Standard Bearers, Lancers, Pikemen and Pavesiers and other open handed figures are supplied with a pole. If eagles, tassels, pennons, weapons etc are required these should be ordered separately, please refer to the relevant equipment section.

Front Rank do not supply flags.

Horses need to be ordered separately for all individual mounted figures unless they are a single piece casting.
Horses and Oxen are not supplied with wagons etc and should be ordered separately.

Where our figures are sold in packs we are unable to vary the contents of the packs.

Any figures sold in packs cannot be swapped and we cannot split packs.

CAUTION: Our products contain lead and have sharp points and are not suitable for children.