News

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Due to the significant increase in Air Carrier costs, operational changes and the impact of the Coronavirus on postal systems, shipping costs have increased, particularly for the USA.

As from the 1st July 2020 these increases are being passed on to us, regrettably we cannot absorb these increases, therefore orders for the USA and Rest of the World (ROW) placed on the 26th June 2020 onwards will have the new S&H rates applied.

NEW USA & CANADA RATES FROM 26th June 2020

Cost of S&H will be 30%, MINIMUM S&H £10.00

ROW MINIMUM RATE from 26th June 2020 will be £10.00

*** PLEASE NOTE WE WILL STILL HAVE THE MAXIMUM ORDER VALUE CAP IN PLACE ***

Due to the high volume of orders we are receiving (thank you!) we need to be able to pick and cast as many orders as possible for many customers as possible, therefore the maximum goods order value that we are currently accepting is £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) (+£146 VAT deducted) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders,  we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.

 

Posted by & filed under Uncategorized.

We are now accepting order for dispatch to the USA but
PLEASE NOTE MAXIMUM ORDER CAP:-
Due to the high volume of orders we are receiving (thank you!) we need to be able to pick and cast as many orders as possible for many customers as possible, therefore the maximum goods order value that we are currently accepting is £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) (+ £146 VAT deducted) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders,  we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.
Our best wishes, Alec & Angela

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Dear USA Customers

We have been informed that due to COVID19 and unprecedented volumes of mail in the USA delivery system that there are significant problems with mail deliveries in the USA.

On the 8th June we regrettably took the decision to suspend taking orders for delivery to the USA until further notice.

When we have information that the delivery situation in the USA improves we will put a notice on the front page of our website to advise when we are taking orders for delivery to the USA again.

In the meantime we request that customers do not place orders with us for delivery to the USA.

Any orders placed from the 8th June 2020 for delivery to the USA will be cancelled and refunded.

We understand this is disappointing and frustrating, please be assured we will monitor the situation.

Posted by & filed under Uncategorized.

Dear USA Customers

We have been informed that due to COVID19 and unprecedented volumes of mail there are significant problems with parcel deliveries to the USA.

We have therefore regrettably taken the decision to suspend taking orders for the USA until further notice.

We will put a notice on the front page of our website when we resume taking orders for the USA again.

Thank you for your understanding.

Posted by & filed under Uncategorized.

We are still experiencing a high volume of orders which we are doing our best to cast and pack as quickly as possible but this combined with postal disruption/delays to deliveries both in the UK and abroad does mean that deliveries are taking much longer.
USA customers please note, some orders are taking around 6 weeks to arrive!
To enable us to be able to process as many orders as possible to as many customers as possible, our maximum goods order value will be £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders, we hope this will be a temporary cap and we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.
Our best wishes, Alec & Angela

Posted by & filed under Uncategorized.

We are experiencing some delivery delays of up to 6 weeks for some orders going to the USA.

Some orders are being delayed at US customs and there are delays in some parts of the US postal system.

The delivery delays are beyond our control.

Both the UK and US postal operators are doing their best to deliver the mail.

We are happy to accept orders going to the USA but please bear in mind the above info before placing your order.

 

Posted by & filed under Uncategorized.

We are currently experiencing a very high volume of orders which is really great and we are doing our very best to cast and pack your orders as quickly as possible but there are only 2 of us and this combined with postal disruption/delays to deliveries both in the UK and abroad this does mean that deliveries are taking much longer.
Please bear with us and all the postal workers who are doing a great job and allow extra time for your orders to arrive.
We also appreciate that some of you have quite a bit of spare time and have some great wargaming projects that you want to complete, so to enable us to be able to process as many orders as possible to as many customers as possible our maximum goods order value will be £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders, we hope this will be a temporary cap and we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.
Our best wishes, stay safe, Alec & Angela

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Dear Customer,

On the 15th April we received notification from Parcelforce Worldwide that due to Covid 19 they would be temporarily suspending some collections, including ours, we send all parcels in the UK and abroad over 2KG in weight using this service

We regret that we will not be sourcing another courier as this would involve completely re-negotiating our contract and prices for the numerous worldwide destinations that we send to, for what, we hope is only a temporary suspension of this service.

During this time we must make the following changes to our business :-

1/ we can only accept orders up to a goods value of £100.00, (excluding S&H) these will be dispatched using Royal Mail. (£83.00 goods excluding VAT)

2/ we will not be able to split larger orders, they must be within the £100.00 limit.

3/ we will not be able to combine multiple orders for either discounts or combined shipping costs, each order will be counted as a separate order and be dispatched separately.

We understand that this is inconvenient, but hope you understand that we are trying our best to keep dispatching orders, under difficult circumstances and dealing with issues beyond our control.

Please be assured that we will endeavour to have things back to normal as soon as is possible.

Front Rank is always grateful for your orders and Alec & Angela (just the 2 of us) are working hard to dispatch your orders, however we are experiencing a high level of demand and with this and all the postal disruption, order will take longer to arrive.

Please bear with us at this difficult time.

Our best wishes and stay safe, Alec & Angela.