News

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We are now accepting European orders again.

Front Rank will be deducting the UK VAT from orders being dispatched to European destinations, our website’s online ordering system will automatically make the calculation.

Any import duties, clearance fees and taxes set by the destination country may need to be paid by the receiving customer prior to delivery and paid in the destination country.

The customer and not Front Rank Figurines will be responsible for any duties, clearance fees and/or taxes levied at the point of entry into the destination country.

Front Rank does not have any information for specific European countries regarding duties/taxes and how the customer pays them.

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ATTENTION EUROPEAN CUSTOMERS

We have temporarily paused taking new orders from Europe while we make the necessary changes to the way we will be supplying European customers from 1st January 2021.

We hope to be able to accept orders from European customers again in early January, however it is not possible to give a specific date for this.

Please Note from January when we start accepting European orders the following rules will apply :-

Front Rank will be deducting the UK VAT from orders being despatched to European destinations, our website’s online ordering system will automatically make the calculation.

Any import duties, clearance fees and taxes set by the destination country will need to be paid by the receiving customer prior to delivery and paid in the destination country.

The customer and not Front Rank Figurines will be responsible for any duties, clearance fees and/or taxes levied at the point of entry into the destination country.

Please also note that Front Rank does not have any information for specific European countries regarding duties/taxes and how the customer pays them.

We do not have a specific date in January for when we will be accepting European orders but please be assured that we will resume as soon as possible.

Orders for NON European destinations may be placed as normal.

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To help get your order dispatched in time for Christmas delivery & EU orders avoid possible Brexit delivery disruption in January,

please place your order by the following latest dates below :-

Australia, Greece, New Zealand & Russia. ~ 22nd November 2020

USA and Canada ~ 30th November 2020

EU ~ 30th November 2020

United Kingdom ~ 13th December 2020.

Please note due to impact of Covid 19 these dates do not guarantee delivery for Christmas.

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To enable us to process as many orders as possible for as many customers as possible our maximum GOODS order value is set at a maximum £300.00.
The £300 is for goods, this value is before S&H is added and any applicable discount and VAT is deducted. (The maximum goods value for VAT deducted = £250).
This enables orders of goods £175+ (£146+ VAT deducted) to take advantage of our 10% discount.
Our online ordering system automatically deducts any applicable discount and adds the S&H. The S&H cost is based on the delivery destination.
For delivery destinations outside the EU the VAT is deducted.
We do appreciate some customers frustration about not being able to place larger £300+ orders, we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.

 

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To enable us to process as many orders as possible for as many customers as possible our maximum GOODS order value is set at a maximum £200.00.
The £200 is for goods, this value is before S&H is added and any applicable discount and VAT is deducted. (The maximum goods value for VAT deducted = £166).
This enables orders of goods £175+ (£146+ VAT deducted) to take advantage of our 10% discount.
Our online ordering system automatically deducts any applicable discount and adds the S&H. The S&H cost is based on the delivery destination.
For delivery destinations outside the EU the VAT is deducted.
We do appreciate some customers frustration about not being able to place larger £200+ orders, we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.

 

 

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Due to the significant increase in Air Carrier costs, operational changes and the impact of the Coronavirus on postal systems, shipping costs have increased, particularly for the USA.

As from the 1st July 2020 these increases are being passed on to us, regrettably we cannot absorb these increases, therefore orders for the USA and Rest of the World (ROW) placed on the 26th June 2020 onwards will have the new S&H rates applied.

NEW USA & CANADA RATES FROM 26th June 2020

Cost of S&H will be 30%, MINIMUM S&H £10.00

ROW MINIMUM RATE from 26th June 2020 will be £10.00

*** PLEASE NOTE WE WILL STILL HAVE THE MAXIMUM ORDER VALUE CAP IN PLACE ***

Due to the high volume of orders we are receiving (thank you!) we need to be able to pick and cast as many orders as possible for many customers as possible, therefore the maximum goods order value that we are currently accepting is £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) (+£146 VAT deducted) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders,  we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.

 

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We are now accepting order for dispatch to the USA but
PLEASE NOTE MAXIMUM ORDER CAP:-
Due to the high volume of orders we are receiving (thank you!) we need to be able to pick and cast as many orders as possible for many customers as possible, therefore the maximum goods order value that we are currently accepting is £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) (+ £146 VAT deducted) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders,  we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.
Our best wishes, Alec & Angela

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Dear USA Customers

We have been informed that due to COVID19 and unprecedented volumes of mail in the USA delivery system that there are significant problems with mail deliveries in the USA.

On the 8th June we regrettably took the decision to suspend taking orders for delivery to the USA until further notice.

When we have information that the delivery situation in the USA improves we will put a notice on the front page of our website to advise when we are taking orders for delivery to the USA again.

In the meantime we request that customers do not place orders with us for delivery to the USA.

Any orders placed from the 8th June 2020 for delivery to the USA will be cancelled and refunded.

We understand this is disappointing and frustrating, please be assured we will monitor the situation.

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Dear USA Customers

We have been informed that due to COVID19 and unprecedented volumes of mail there are significant problems with parcel deliveries to the USA.

We have therefore regrettably taken the decision to suspend taking orders for the USA until further notice.

We will put a notice on the front page of our website when we resume taking orders for the USA again.

Thank you for your understanding.

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We are still experiencing a high volume of orders which we are doing our best to cast and pack as quickly as possible but this combined with postal disruption/delays to deliveries both in the UK and abroad does mean that deliveries are taking much longer.
USA customers please note, some orders are taking around 6 weeks to arrive!
To enable us to be able to process as many orders as possible to as many customers as possible, our maximum goods order value will be £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders, we hope this will be a temporary cap and we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.
Our best wishes, Alec & Angela