News

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We are experiencing some delivery delays of up to 6 weeks for some orders going to the USA.

Some orders are being delayed at US customs and there are delays in some parts of the US postal system.

The delivery delays are beyond our control.

Both the UK and US postal operators are doing their best to deliver the mail.

We are happy to accept orders going to the USA but please bear in mind the above info before placing your order.

 

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We are currently experiencing a very high volume of orders which is really great and we are doing our very best to cast and pack your orders as quickly as possible but there are only 2 of us and this combined with postal disruption/delays to deliveries both in the UK and abroad this does mean that deliveries are taking much longer.
Please bear with us and all the postal workers who are doing a great job and allow extra time for your orders to arrive.
We also appreciate that some of you have quite a bit of spare time and have some great wargaming projects that you want to complete, so to enable us to be able to process as many orders as possible to as many customers as possible our maximum goods order value will be £200.00 (£166.00 before VAT and S&H) this enables orders £175+ (excluding S&H) to take advantage of our 10% discount.
We do appreciate some customers frustration about not being able to place larger £200+ orders, we hope this will be a temporary cap and we will continually review the situation.
Unfortunately we will not be combining multiple orders into 1 shipment, each order will be counted as a separate order and be dispatched separately.
We hope you will bear with us during these difficult circumstances.
Our best wishes, stay safe, Alec & Angela

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Dear Customer,

On the 15th April we received notification from Parcelforce Worldwide that due to Covid 19 they would be temporarily suspending some collections, including ours, we send all parcels in the UK and abroad over 2KG in weight using this service

We regret that we will not be sourcing another courier as this would involve completely re-negotiating our contract and prices for the numerous worldwide destinations that we send to, for what, we hope is only a temporary suspension of this service.

During this time we must make the following changes to our business :-

1/ we can only accept orders up to a goods value of £100.00, (excluding S&H) these will be dispatched using Royal Mail. (£83.00 goods excluding VAT)

2/ we will not be able to split larger orders, they must be within the £100.00 limit.

3/ we will not be able to combine multiple orders for either discounts or combined shipping costs, each order will be counted as a separate order and be dispatched separately.

We understand that this is inconvenient, but hope you understand that we are trying our best to keep dispatching orders, under difficult circumstances and dealing with issues beyond our control.

Please be assured that we will endeavour to have things back to normal as soon as is possible.

Front Rank is always grateful for your orders and Alec & Angela (just the 2 of us) are working hard to dispatch your orders, however we are experiencing a high level of demand and with this and all the postal disruption, order will take longer to arrive.

Please bear with us at this difficult time.

Our best wishes and stay safe, Alec & Angela.

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Please help the packing and casting elves to get your Christmas orders dispatched in time for Christmas by placing your orders by the latest dates below.
Wednesday 27.11.19 ~ Australia, Greece, Hong Kong, Japan, New Zealand & Russia.
Monday 2.12.19 ~ Canada, Czech Rep, Finland, Italy, Poland, Sweden, USA.
Thursday 5.12.19 ~ Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands, Norway, Portugal, Spain, Switzerland.
Monday 13.12.19 ~ UK

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CANADIAN ORDERS

Due to the backlog caused by the Canadian postal dispute, postal services to Canada have been suspended at the request of Canada Post.

Front Rank cannot accept orders from Canada until the suspension is lifted.

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Please help the packing and casting elves to get your Christmas orders dispatched in time for Christmas by placing your orders by the latest dates below.
Monday 29.11.18 ~ Japan & Russia.
Friday 30.11.18 ~ Australia, New Zealand, Greece.
Friday 7.12.18 ~ Czech Rep, Finland, Italy, Poland, Sweden, USA.
Monday 10.12.18 ~ Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands, Norway, Portugal, Spain, Switzerland.
Thursday 13.12.18 ~ UK