We are experiencing some delivery delays of up to 6 weeks for some orders going to the USA.
Some orders are being delayed at US customs and there are delays in some parts of the US postal system.
The delivery delays are beyond our control.
Both the UK and US postal operators are doing their best to deliver the mail.
We are happy to accept orders going to the USA but please bear in mind the above info before placing your order.
Dear Customer,
On the 15th April we received notification from Parcelforce Worldwide that due to Covid 19 they would be temporarily suspending some collections, including ours, we send all parcels in the UK and abroad over 2KG in weight using this service
We regret that we will not be sourcing another courier as this would involve completely re-negotiating our contract and prices for the numerous worldwide destinations that we send to, for what, we hope is only a temporary suspension of this service.
During this time we must make the following changes to our business :-
1/ we can only accept orders up to a goods value of £100.00, (excluding S&H) these will be dispatched using Royal Mail. (£83.00 goods excluding VAT)
2/ we will not be able to split larger orders, they must be within the £100.00 limit.
3/ we will not be able to combine multiple orders for either discounts or combined shipping costs, each order will be counted as a separate order and be dispatched separately.
We understand that this is inconvenient, but hope you understand that we are trying our best to keep dispatching orders, under difficult circumstances and dealing with issues beyond our control.
Please be assured that we will endeavour to have things back to normal as soon as is possible.
Front Rank is always grateful for your orders and Alec & Angela (just the 2 of us) are working hard to dispatch your orders, however we are experiencing a high level of demand and with this and all the postal disruption, order will take longer to arrive.
Please bear with us at this difficult time.
Our best wishes and stay safe, Alec & Angela.
14th Jan 2019
Bidding is now closed for the French Napoleonic Ex Display figures.
If your bid has been successful we will be in touch ASAP.
We are now despatching to Canada as the ban has been lifted – 9th January 2019
CANADIAN ORDERS
Due to the backlog caused by the Canadian postal dispute, postal services to Canada have been suspended at the request of Canada Post.
Front Rank cannot accept orders from Canada until the suspension is lifted.
We are pleased to have the last release of our Napoleonic Prussian Artillery range available now!
3 new Prussian Generals & Staff Reinforcement packs.
To make a purchase please follow this link to the Prussian web page
To see the new 28mm Napoleonic Prussian Generals & Staff painted by Richard Abbott please visit our gallery pages.